Open Attitudes
Open attitudes good if negative points kept in perspective:
Back when I was a nurse, in the days before programming sucked me in, I was a manager in a private elderly care home for people with dimentia.
We kept excruciatingly detailed records of every scratch, cut and injury, serious or otherwise, that happened to our clients. So much so that on paper our accident record look awful compared to other homes, who tended not to be so open. We actually had fewer such incidents then other homes in our region, but we documented everything.
However, come official inspection day, the health authority inspectors were always very pleased with our records, and always passed us with a very high grade.
The reason? Instead of hunting around for hidden evidence that had been concealed, they just had to consult our records. We were open about problems, and always sought solutions. We were also, because of our policy on recording everything, able more easily to identify problems with patients who were more likely to get cut, and work to alter their environment or diet to try and help.
The result was that we ended up being the top specialist care home in our region.
When I moved into computer science, the only software model that I would work with was open source. Again there is nothing gained from hiding problems with code, and it's much easier to identify issues. I discovered remarkable similarities with my old nursing practices and the Open Source method.
I realise the comparison may seem odd, but my point is that being open about problems is a far better way to reach solutions, whatever field it is applied to.
— rucs_hack, "611 Defects, 71 Vulnerabilities Found In Firefox" Slashdot, 2006-09-07